Return Policy


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All damaged, missing, or mistakenly shipped products must be informed within 48 hours of package delivery. Otherwise, return claims may be delayed and/or rejected. All claims associated with damaged package/product in transit will result in a call tag merchandise pickup arranged by DSM through its shipping carrier (i.e. UPS, Fedex, etc). Damage claims must be filed within 48 hours after order delivery date; NO exceptions. All return claims involving allegedly defective (non-damaged) or mis-shipped merchandise will result in the following action: we will provide a (prepaid) return shipping label to be affixed by the customer for shipment back to our warehouse and/or its vendors partners. Once received, the merchandise will be inspected to determine whether order was either mis-shipped or product was defective. We are responsible for return shipping cost if the return claim qualifies for product replacement. However, if order was correctly shipped and returned product is deemed non-defective, the customer is responsible for original return shipping costs incurred by DSM and any additional shipping costs required to re-ship said merchandise to the consumer location. Exclusions: All oversized/flat rate shipping merchandise return shipping costs must be originally incurred by the customer, with financial reimbursement by DSM if merchandise is found to be defective. If non-defective merchandise received by DSM does not qualify for replacement, the customer is fully responsible for all shipping transit costs. DSM reserves the right to take ownership of said non-defective merchandise if the customer does not reimburse return shipping costs and outbound re-ship fees within 60 days. DSM will not offer financial reimbursement for returned non-defective products.

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All damaged, missing, or mistakenly shipped products must be informed within 48 hours of package delivery. Otherwise, return claims may be delayed and/or rejected. All claims associated with damaged package/product in transit will result in a call tag merchandise pickup arranged by DSM through its shipping carrier (i.e. UPS, Fedex, etc). Damage claims must be filed within 48 hours after order delivery date; NO exceptions.

All return claims involving allegedly defective (non-damaged) or mis-shipped merchandise will result in the following action: we will provide a (prepaid) return shipping label to be affixed by the customer for shipment back to our warehouse and/or its vendors partners. Once received, the merchandise will be inspected to determine whether order was either mis-shipped or product was defective. We are responsible for return shipping cost if the return claim qualifies for product replacement. However, if order was correctly shipped and returned product is deemed non-defective, the customer is responsible for original return shipping costs incurred by DSM and any additional shipping costs required to re-ship said merchandise to the consumer location.

Exclusions: All oversized/flat rate shipping merchandise return shipping costs must be originally incurred by the customer, with financial reimbursement by DSM if merchandise is found to be defective.

If non-defective merchandise received by DSM does not qualify for replacement, the customer is fully responsible for all shipping transit costs. DSM reserves the right to take ownership of said non-defective merchandise if the customer does not reimburse return shipping costs and outbound re-ship fees within 60 days. DSM will not offer financial reimbursement for returned non-defective products.